These Terms & Conditions apply to all bookings, purchases, classes, workshops, events and packages offered by Tendō Club (owned by Mday AS).
By booking a class, event, workshop or package through our website, you confirm that you have read, understood and accepted these Terms.

Nothing in these Terms limits any mandatory rights you may have under Norwegian law.

1. About Tendō

Tendō is a temporary pop-up studio and wellness concept based in Oslo. We offer movement-based classes, pilates and yoga-inspired sessions, mindfulness, creative and learning-based events, and selected partner experiences.

Our classes and events may include movement, breathwork, meditation, hands-on guidance, oils, towels, snacks, products, samples or other wellness elements. The exact content, location, time and price of each session will be shown before booking.

2. Booking and payment

Bookings are made through the calendar or booking system on our website. You do not receive a personal user account, and we do not offer self-service cancellation through an app or account page. If you need to contact us about your booking, you must email us at hello@tendoclub.com.

Your booking is only confirmed once payment has been completed and you have received a booking confirmation and/or ticket by email. Please check that the date, time, session type and email address are correct before completing your purchase.

All prices are shown in NOK and include applicable taxes and fees unless otherwise stated. We reserve the right to correct obvious pricing or technical errors. All classes, events and packages are subject to availability. Spaces are limited.

3. Tickets, packages and validity
A single ticket is valid only for the specific class, event or workshop stated in your booking confirmation. Packages are valid only for the pop-up period and/or validity period stated at the time of purchase.

Unused classes or credits expire automatically at the end of the stated validity period and are not refunded, extended or transferred unless required by mandatory law or expressly agreed by us in writing.

A package gives you the right to book available spaces within the stated package terms. It does not guarantee availability for a specific date, time, instructor, class type or event.

Tickets and packages are personal and may not be resold commercially. You may transfer your ticket to another person if you email us the new participant’s name and email address no later than 2 hours before the session starts. The new participant must also comply with these Terms.

4. Right of withdrawal
Our classes, events and packages are sold as scheduled leisure activities on a specific date, at a specific time or within a defined pop-up period.

To the extent permitted under Norwegian law, the ordinary 14-day right of withdrawal does not apply to bookings for scheduled classes, events, workshops or fixed-period pop-up packages.

5. Cancellation by you
All purchases are final.
We do not offer refunds if you cancel, change your mind, become ill, arrive late, are unable to attend, or do not show up.

Because we are a limited-capacity pop-up studio, cancellations and changes are handled strictly:

Standard classes: If you email us at least 24 hours before the class starts, we may, at our discretion and subject to availability, move your booking to another standard class within the same pop-up period. We do not guarantee that a transfer will be possible.

Events, workshops and partner experiences: If you email us at least 72 hours before the event starts, we may, at our discretion and subject to availability, move your booking to another event or class within the same pop-up period. We do not guarantee that a transfer will be possible.

Late cancellations and no-shows:
If you cancel after the relevant deadline, arrive too late to participate, or do not attend, your ticket or class credit will be lost. No refund, replacement class or credit will be given.

All cancellation or transfer requests must be sent by email to hello@tendoclub.com. Messages sent through Instagram, SMS, social media or to individual instructors are not valid cancellation requests.

6. Cancellation or changes by us
We may cancel, reschedule, relocate or change a class, event or workshop where reasonably necessary, including due to illness, low attendance, safety concerns, weather, venue issues, partner cancellation, technical problems or circumstances outside our control.

We may also change the instructor, class format, equipment, room, partner, music, signature elements or other non-essential parts of the experience.

If we cancel a booking, we will make reasonable efforts to notify you by email. We will offer you one of the following:
transfer to another available class or event;
a credit valid within the same pop-up period; or a refund of the amount paid for the affected booking, if no suitable alternative is available.

We are not responsible for travel costs, accommodation, loss of income or other costs you may incur in connection with a cancelled, changed or rescheduled session.

7. Health, pregnancy and personal responsibility

You are responsible for deciding whether you are fit and able to participate. Our classes and events are not medical treatment, physiotherapy or medical advice. If you are pregnant, recently gave birth, injured, have a medical condition, take medication that may affect your ability to exercise, or are unsure whether a session is suitable for you, you should seek medical advice before attending.

You must inform us and/or the instructor before the session starts if you have any injury, pregnancy, allergy, sensitivity, illness or other condition that may affect your participation.

You must stop exercising immediately if you feel pain, dizziness, shortness of breath, discomfort or feel unwell. You must follow the instructor’s safety instructions at all times.

We may refuse participation if we believe a class or event is unsuitable for you, or if participation may create a risk for you, other participants, the instructor or the venue.

8. Hands-on guidance, oils, scents and snacks
Some Tendō sessions may include optional hands-on guidance, physical adjustments, pressure on shoulders, peppermint oil, scented products, towels, snacks, drinks, samples or similar elements.

These elements are optional. Please tell the instructor before the session if you do not want hands-on guidance, oils, scents, snacks or any other optional element.
If you have allergies or sensitivities, you must let us know before participating. We cannot guarantee that any venue, equipment, snack, drink, towel or product is free from allergens, traces of allergens, scents or other irritants.

9. Arrival, late entry and studio rules
Please arrive 10 minutes before your class or event starts.
For safety and to protect the experience for other participants, we may refuse late entry once a class has started. Late arrival does not give you the right to a refund, transfer or replacement class.

We reserve the right to refuse entry or remove a participant who behaves in a way that is unsafe, disruptive, disrespectful or inconsistent with the Tendō experience.

10. Personal belongings
You bring personal belongings to the studio or venue at your own risk. We are not responsible for loss, theft or damage to personal items unless caused by our negligence or where liability cannot be excluded under mandatory law.

11. Age requirements
You must be at least 18 years old to book and attend unless we state otherwise for a specific class or event. Participants under 18 may only attend with written consent from a parent or legal guardian and only where the relevant class or event is suitable for minors.
Children and babies may only attend classes where this is expressly stated, such as parent-and-baby sessions.

12. Photos, video and content
We may take photos or videos during selected classes, events or workshops for documentation, social media and marketing purposes. We will make reasonable efforts to let participants know when filming or photography is taking place. We will not use close-up, clearly identifiable images or videos of you for marketing without your consent.

If you do not want to appear in photos or videos, please tell us before the session starts. We will do our best to accommodate this, but we cannot guarantee that you will not appear in general background or atmosphere shots.

13. Partner events and third-party products
Some events may be co-hosted with partners. Where relevant, this will be stated before booking. A partner may be responsible for parts of the experience, such as a workshop, talk, product, sample, food, drink or other activity. Additional partner terms may apply where clearly stated before booking. We are not responsible for products or services provided directly by a third party, except where required by mandatory law.

14. Intellectual property
All Tendō names, concepts, class formats, visual materials, text, photos, videos, website content, training materials and other intellectual property belong to us or our licensors.

You may not copy, reproduce, record, distribute, teach, sell or commercially use any Tendō content, class format or material without our prior written consent.

15. Liability
Participation in movement-based classes involves inherent risk. You participate at your own risk and are responsible for listening to your body. We are not liable for indirect losses, unforeseeable losses, loss of income, travel expenses or other consequential losses.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, wilful misconduct or any liability that cannot be excluded under Norwegian law.

16. Privacy
We process personal data in accordance with our Privacy Policy, available on our website.

17. Changes to these Terms
We may update these Terms from time to time. The Terms that apply to your booking are the Terms available at the time of purchase, unless changes are required by law or are clearly beneficial to you.

18. Complaints and governing law
If you have a complaint, please contact us first at hello@tendoclub.com so we can try to resolve the matter. These Terms are governed by Norwegian law. If a dispute cannot be resolved directly, consumers may be able to submit a complaint to the Norwegian Consumer Authority for mediation.

Disputes shall be handled by the Norwegian courts, unless mandatory consumer law gives you the right to bring a claim elsewhere.